If you purchased Prosociate without registering an account, or you you purchased Prosociate before October 21st 2013, you must register a new account to access the downloads.
You must use the e-mail address that your “[Prosociate] Download Details” e-mail was sent to when registering an account. This may not be the same as your PayPal e-mail address.
Through an unfortunate bug in the software we use for download delivery, sometimes registering an account on our site may not link your previous purchase to your new account. If so, we apologize. Just e-mail us if once you register you don’t see your downloads on the My Account page, and we will manually link the downloads to your account.